Booking Conditions

1. Reservations for rentals and scheduled activities
   To make a reservation, 100% of the total amount must be paid. Until payment is made, the reservation is not considered confirmed or valid.
2. Reservations for customized activities
   To make a reservation for the activity, 100% of the total amount must be paid. Until payment is made, the reservation is not considered confirmed or valid.
3. Cancellations of rentals and scheduled activities
   The client may cancel the requested, contracted, or reserved services and is entitled to a refund of the amounts paid. Cancellation of the activity between 72 and 24 hours prior to its start will incur a 50% penalty of the amount paid. Cancellation between 24 hours and the start of the activity will result in no refund of the amount already paid. No-shows on the date and time indicated by RCTSS, via digital, verbal, or telephone means, will result in no refund of 100% of the amount paid.
4. Cancellations of customized activities
   If the number of participants changes 72 hours before the activity, the total price will be recalculated based on the tables by activity available on the website. Cancellation of one or more participants between 72 and 24 hours before the activity entails a 50% penalty on the proportional part paid by the cancelling person(s). Cancellation of one or more participants within 24 hours before the activity entails a 100% penalty on the proportional part paid by the cancelling person(s). No-shows on the date and time indicated by the Real Club de Tenis de San Sebastián will result in no refund of the amount previously paid.
5. Medical cancellations
   In the event of cancellation for a JUSTIFIED medical reason or death of any degree of kinship, RCTSS will offer a voucher valid for one calendar year for the contracted activity. If opting for cancellation of the reservation, the above conditions will apply.
6. Insurance
   The price of programs, activities, courses, and rentals includes civil liability and accident insurance. Complete information about insurance conditions and coverage is available to clients at RCTSS offices and can be sent by email upon request.
   
   It is mandatory to fill in correctly, truthfully, and completely each field referring to each participant on the RCTSS booking page. Omission or incorrect data will result in no subscription to the accident insurance.
7. Data protection
   We inform you that RCTSS stores your personal and contact data to respond to your requests for information and to inform you about our activities and services, under the terms set out in our privacy and cookie policy. You may exercise your rights of access, rectification, cancellation, and opposition by sending a request accompanied by a copy of your ID, via the web form or by email to rctss@rctss.com.
8. Conditions in case of adverse weather
   In case of adverse weather conditions or rough sea, booking options will be blocked. People affected by cancellations will receive the option of a refund or date change.
9. Punctuality
   It is essential to arrive 10 to 15 minutes before the activity starts to guarantee full enjoyment of the reserved time.