Terms and Conditions

1. Reservations for rentals and scheduled activities
   To make a reservation, 100% of the total amount must be paid. Until payment is completed, the reservation is not considered confirmed or valid.
2. Reservations for customized activities
   To reserve the activity, 100% of the total amount must be paid. Until payment is completed, the reservation is not considered confirmed or valid.
3. Cancellations of rentals and scheduled activities
   The client may cancel the requested, contracted, or reserved services and will have the right to a refund of the amounts paid. Cancellation between 72 and 24 hours before the activity start entails a penalty of 50% of the amount paid. Cancellation between 24 and 0 hours before the activity start entails no refund of the total amount paid. Failure to show up at the date and time indicated by RCTSS, by digital, verbal, or phone means, will result in no refund of 100% of the amount already paid.
4. Cancellations of customized activities
   If the number of participants changes 72 hours before the activity, the new total price will be recalculated based on the activity price tables available on the website. Cancellation of one or more participants between 72 and 24 hours before the activity results in a 50% penalty on the proportional amount paid by the canceling person(s). Cancellation of one or more participants within 24 hours before the activity results in a 100% penalty on the proportional amount paid by the canceling person(s). No show on the date and time indicated by the Real Club de Tenis de San Sebastián will result in no refund of the previously paid amount.
5. Medical cancellations
   In case of cancellation due to JUSTIFIED medical reasons or death of any degree of kinship, RCTSS will offer a voucher valid for one calendar year for the contracted activity. If opting for cancellation of the reservation, the above cancellation conditions will apply.
6. Insurance
   The price of programs, activities, courses, and rentals includes civil liability and accident insurance. Complete information on insurance conditions and coverage is available to clients at the RCTSS offices and can be sent by email upon request.
   
   It is mandatory to fill out correctly, truthfully, and completely every field regarding each participant on the RCTSS reservation page. Omission or incorrect data will result in no accident insurance coverage.
7. Data protection
   We inform you that RCTSS stores your personal and contact data to respond to your information requests and inform you about our activities and services, under the terms established in our privacy and cookie policy. You may exercise your rights of access, rectification, cancellation, and opposition by sending a request accompanied by a copy of your ID, through the web form or by email to rctss@rctss.com.
8. Conditions in case of adverse weather
   In case of adverse weather or rough sea conditions, booking options will be blocked. Affected persons by cancellations will be offered a refund or the option to reschedule.
9. Punctuality
   It is essential to arrive 10 to 15 minutes before the start of the activity to ensure full enjoyment of the reserved time.