Terms and Conditions

1. Reservations for rentals and scheduled activities
   To make a reservation, 100% of the total amount must be paid. Until payment is made, the reservation is not considered confirmed or valid.
2. Reservations for custom activities
   To reserve the activity, 100% of the total amount must be paid. Until payment is made, the reservation is not considered confirmed or valid.
3. Cancellations of rentals and scheduled activities
   The client may withdraw from the requested, contracted, or reserved services, with the right to a refund of the amounts paid. Cancellation between 72 and 24 hours prior to the activity start incurs a 50% penalty on the amount paid. Cancellation between 24 hours and the start time of the activity results in no refund of the amount paid. No-shows on the date and time indicated by RCTSS, by any communication method, will forfeit 100% of the payment.
4. Cancellations of custom activities
   If the number of participants changes 72 hours before the activity, the total price will be recalculated based on the pricing tables available on the website. Cancellation of one or more participants between 72 and 24 hours before the activity incurs a 50% penalty on the proportional amount paid by the cancelling person(s). Cancellation within 24 hours before the activity incurs a 100% penalty on the proportional amount paid by the cancelling person(s). No-shows on the date and time indicated by the Real Club de Tenis de San Sebastián will forfeit the amount previously paid.
5. Medical cancellations
   In case of a JUSTIFIED medical cancellation or death of any relative, RCTSS will offer a voucher valid for one calendar year to carry out the contracted activity. If opting for cancellation, the conditions described above will apply.
6. Insurance
   The price of programs, activities, courses, and rentals includes civil liability and accident insurance. Complete information about insurance conditions and coverage is available to clients at RCTSS offices and can be sent by email upon request.
   
   It is mandatory to fill in all participant fields on the RCTSS booking page correctly, truthfully, and completely. Omitting or providing incorrect information will result in no accident insurance coverage.
7. Data protection
   We inform you that RCTSS stores your personal and contact data to respond to your information requests and inform you about our activities and services, according to our privacy and cookie policy. You may exercise your rights of access, rectification, cancellation, and opposition by sending a request along with a copy of your ID via the web form or email to rctss@rctss.com.
8. Conditions in case of adverse weather
   In case of adverse weather or rough sea conditions, reservations will be blocked. Affected persons will receive options for refund or rescheduling.
9. Punctuality
   It is essential to arrive 10 to 15 minutes before the activity starts to ensure full enjoyment of the reserved time.