Terms and Conditions

1. Reservations for rentals and scheduled activities
   To make a reservation, 100% of the total amount must be paid. Until the payment is made, the reservation is not considered confirmed or valid.
2. Reservations for customized activities
   To reserve a customized activity, 100% of the total amount must be paid. Until the payment is made, the reservation is not considered confirmed or valid.
3. Cancellations of rentals and scheduled activities
   The client may cancel the requested, contracted, or reserved services, with the right to a refund of the amounts paid. Cancellation of the activity between 72h and 24h before the start of the activity incurs a 50% penalty of the paid amount. Cancellation between 24h and 0h before the activity start will result in no refund of the total amount paid. Failure to appear on the date and time indicated by RCTSS, by digital, verbal, or telephone means, will result in no refund of the full amount paid.
4. Cancellations for customized activities
   If the number of participants changes 72h before the activity, the new total price will be recalculated based on the activity tables available on the website. Cancellation of one or more participants 72h to 24h before the activity incurs a 50% penalty on the proportion of the amount paid by the person(s) canceling. Cancellation within 24h before the activity incurs a 100% penalty on the proportion of the amount paid by the person(s) canceling. Failure to appear on the date and time indicated by the Real Club de Tenis de San Sebastián will result in no refund of the amount previously paid.
5. Medical cancellations
   In case of cancellation due to a JUSTIFIED medical reason or death of any family member, RCTSS will offer a voucher valid for one calendar year to use for the contracted activity. If choosing to cancel the reservation, the previously described conditions apply.
6. Insurance
   The price of programs, activities, courses, and rentals includes civil liability and accident insurance. Full information on insurance conditions and coverage is available at the RCTSS offices and will be sent by email upon request.
   
   It is mandatory to correctly, truthfully, and fully complete each field regarding each participant on the RCTSS reservation page. Omitting or providing incorrect information will result in the insurance coverage not being valid.
7. Data protection
   RCTSS stores your personal and contact information to respond to information requests and inform you about our activities and services, under the terms of our privacy and cookie policy. You may exercise your rights of access, rectification, cancellation, and opposition by sending a request along with a copy of your ID via the web form or email to rctss@rctss.com.
8. Conditions in case of adverse weather
   In case of adverse weather or rough seas, reservations will be blocked. Affected participants will have the option of a refund or rescheduling.
9. Punctuality
   It is essential to arrive 10 to 15 minutes before the start of the activity to ensure full enjoyment of the reserved time.