Booking Terms and Conditions

1. Rentals and scheduled activities bookings
   To make a booking, 100% of the total amount must be paid. The booking is not considered confirmed or valid until the payment has been made.
2. Tailor-made activities bookings
   To book the activity, 100% of the total amount must be paid. The booking is not considered confirmed or valid until the payment has been made.
3. Cancellations of rentals and scheduled activities
   The customer may withdraw from the requested or booked services and is entitled to a refund of the amounts paid. Cancellation between 72h and 24h before the start of the activity incurs a 50% penalty of the amount paid. Cancellations between 24h and 0h before the start will result in no refund. Failure to show up at the date and time indicated by the RCTSS (digital, verbal, or telephone) will result in no refund of 100% of the payment.
4. Cancellations of tailor-made activities
   In case of modifying the number of participants 72h before the activity, the total price will be recalculated based on the rates available on the website. Cancellation of one or more participants between 72h and 24h before the activity incurs a 50% penalty on the proportional part paid by the person(s) canceling. Cancellation within 24h before the activity incurs a 100% penalty on the proportional part. Failure to show up at the scheduled time will result in no refund.
5. Medical cancellations
   In case of cancellation due to a JUSTIFIED medical reason or death of a relative, the RCTSS will offer a voucher valid for one calendar year for the contracted activity. If a full cancellation is chosen instead, the standard conditions described above will apply.
6. Insurance
   The price of programs, activities, courses, and rentals includes civil liability and accident insurance. Full information on coverage is available at the RCTSS offices and can be sent by email upon request.
   
   It is mandatory to correctly and truthfully fill in every field for each participant on the booking page. Failure to provide correct data will result in the accident insurance not being activated.
7. Data Protection
   We inform you that the RCTSS stores your personal data to respond to inquiries and inform you about our services, as stated in our privacy policy. You may exercise your rights of access, rectification, and deletion by sending a request with a copy of your ID via the web form or to rctss@rctss.com.
8. Adverse weather conditions
   In case of adverse weather or poor sea conditions, bookings will be blocked. Those affected by cancellations will be offered the option of a refund or a date change.
9. Punctuality
   It is essential to arrive 10 to 15 minutes before the start of the activity to guarantee the full enjoyment of the reserved time.

The general regulations for private lessons at the Real Club de Tenis de San Sebastián are detailed below.

General Regulations for Private Lessons at the Real Club de Tenis de San Sebastián

1. Activities Offered
   1.1. Tennis
   1.2. Padel
   1.3. Fitness
   1.4. Swimming
   1.5. Kayak
   1.6. Stand Up Paddle
2. Booking Lessons
   2.1. Private lessons must be booked in advance through official channels (phone, email, or online platform).
   2.2. Confirmation is subject to instructor and facility availability.
   2.3. Online Bookings
   2.3.1. The platform is available 24/7.
   2.3.2. Users must provide the required personal data.
   2.3.3. The platform shows real-time availability.
   2.3.4. Online payment is made via credit/debit card.
   2.3.5. A confirmation email will be sent upon completion.
3. Lesson Duration
   3.1. Standard duration is 60 minutes, unless otherwise agreed.
   3.2. Swimming lessons last 30 minutes, unless otherwise agreed.
   3.3. Personal training duration may vary based on the agreed plan.
4. Punctuality
   4.1. Users are asked to be punctual to make the most of the scheduled time.
   4.2. In case of delay by the client, the lesson will end at the scheduled time with no recovery of lost time.
5. Equipment
   5.1. The Club provides equipment for Kayak and SUP lessons.
   5.2. Tennis, Padel, and water activity users must bring their own equipment. Racket rental is available at the Club for a fee.
6. Cancellation Policy
   6.1. Notice period: Cancellations must be made at least 24 hours in advance.
   6.2. Less than 24 hours notice: 100% of the cost will be charged.
   6.3. More than 24 hours notice: No charge; the lesson will be rescheduled or 100% refunded.
   6.4. No Show: The full amount will be charged.
   6.5. Rescheduling:
   6.5.1. More than 24h notice: No extra charge, subject to availability.
   6.5.2. Less than 24h notice: Treated as a cancellation.
   6.6. Weather: The Club may reschedule or refund outdoor activities due to poor conditions.
   6.7. Exceptions: The Club reserves the right to evaluate exceptional situations.
   6.8. Notification: Via email or phone to the Club or instructor.
7. Payment
   7.1. Payment must be made before the lesson starts.
   7.2. Rates depend on the type and duration of the lesson.
8. Lesson Vouchers (Bons)
   8.1. Tennis/Padel: Only members may pay via voucher.
   8.2. Other activities: Available to everyone.
9. Health and Safety
   9.1. Participants must be in adequate physical condition.
   9.2. A medical certificate may be requested for personal training.
   9.3. The Club may refuse participation if safety requirements are not met.
10. Internal Rules
    10.1. All users must comply with the RCTSS rules and regulations.
    10.2. Non-compliance may result in the cancellation of reserved lessons.
11. Third-Party Bookings
    11.1. The person making a booking for a third party (gift, children, family) is responsible for payment conditions.
12. Voucher Usage and Cancellation
    12.1. Personal and Non-Transferable: Vouchers are for personal use only.
    12.2. Instructor Modification: The Club may change instructors for operational reasons.
    12.3. Cancellation: Point 6 conditions apply.
    12.4. Expiry: Vouchers expire on December 31st of the year of purchase. A price difference must be paid for reactivation the following year.
    12.5. Rate Increases: Any price increase must be paid to use remaining sessions.

These regulations ensure the best experience for our users and the proper use of our facilities.