Booking Terms and Conditions

1. Reservations for rentals and scheduled activities
   To make a reservation, 100% of the total amount must be paid. Until payment is made, the reservation is not considered confirmed or valid.
2. Reservations for custom activities
   To reserve the activity, 100% of the total amount must be paid. Until payment is made, the reservation is not considered confirmed or valid.
3. Cancellations of rentals and scheduled activities
   The client may cancel the requested, contracted, or reserved services and is entitled to a refund of the amounts paid. Cancellation between 72 and 24 hours before the activity start will incur a 50% penalty of the paid amount. Cancellation between 24 hours and the start time will result in no refund of the amount paid. No-shows at the date and time indicated by the RCTSS (via digital, verbal, or phone communication) will result in no refund of any amount paid.
4. Cancellations of custom activities
   If the number of participants changes 72 hours before the activity, the total price will be recalculated based on the pricing tables available on the website. Cancellation of one or more participants between 72 and 24 hours before the activity will incur a 50% penalty on the proportional amount paid by the canceling participant(s). Cancellation within 24 hours before the activity will incur a 100% penalty on the proportional amount paid by the canceling participant(s). No-shows at the date and time indicated by the Real Club de Tenis de San Sebastián will result in no refund of the previously paid amount.
5. Medical cancellations
   In case of cancellation for JUSTIFIED medical reasons or death of any family member, the RCTSS will offer a voucher valid for one calendar year to be used for the contracted activity. If the client opts to cancel the reservation, the above cancellation conditions will apply.
6. Insurance
   The price of programs, activities, courses, and rentals includes civil liability and accident insurance. Full information about insurance conditions and coverage is available at the RCTSS offices and can be sent by email upon request.
   
   It is mandatory to fill out all fields correctly, truthfully, and completely for each participant on the RCTSS reservation page. Failure to provide accurate information will result in no accident insurance coverage.
7. Data protection
   We inform you that RCTSS stores your personal and contact data to respond to your information requests and inform you about our activities and services, under the terms set forth in our privacy and cookie policy. You may exercise your rights of access, rectification, cancellation, and opposition by sending a request accompanied by a copy of your ID, via the web form or email to rctss@rctss.com.
8. Conditions in case of adverse weather
   In case of adverse weather conditions or rough seas, reservations will be blocked. Affected customers will be offered a refund or a date change.
9. Punctuality
   It is essential to arrive 10 to 15 minutes before the activity starts to ensure full enjoyment of the reserved time.